Vehicles · Insights

2020 Toyota Highlander

2020 Toyota Highlander: the power train dominates owner complaints

Owners filed 290 complaints with NHTSA. The power train is by far the most reported area at 39%, more than triple the next areas: service brakes (11%) and air bags (11%). No fires and no deaths are reported across any area. The air bags draw the most injuries (5) of any single area, so they are worth a close look.

Most reported areas

Power Train safety 39%
The single biggest complaint by a wide margin: 114 reports (39%), tied to 2 crashes and 1 injury. No fires reported here.
Service Brakes safety 11%
33 reports (11%), linked to 3 crashes and 1 injury. Test the brakes carefully, including in reverse.
Air Bags safety 11%
32 reports (11%), but the most injuries of any area: 5 injuries plus 3 crashes. Worth checking closely given the outcomes.
Structure safety 9%
27 reports (9%), with 1 crash and no reported injuries or fires. A smaller but recurring complaint area.
Fuel/Propulsion System safety 6%
The fewest of the top five: 17 reports (6%), tied to 1 crash and 2 injuries.

Source: NHTSA owner complaints · 290 complaints

Track maintenance, recalls, and costs for your Toyota, and see this inside the app.

Get Garage Story Maintenance schedule

General information compiled from public NHTSA complaint data, for reference only, not professional advice and not reviewed by automotive experts. Verify before acting; Studio AM is not responsible for decisions made from it.